Return & Refund Policy – Garvi Gurjari

At Garvi Gurjari, every product is handcrafted by the skilled artisans of Gujarat. Due to the handmade nature of these products, slight variations, uneven textures, or minor irregularities are natural and are not considered defects. These characteristics reflect the uniqueness and authenticity of handmade craftsmanship.

We request our valued customers to kindly keep this in mind before initiating a return.

Eligibility for Returns

Returns will be accepted only in the following cases:

·       Wrong product delivered

·       Product received in damaged condition

Returns will not be accepted for minor variations that are inherent to handmade products.

Return Request Process

Customers must raise a return request within 7 days from the date of delivery.

To initiate a return, please email the following details to:

✉ customercare@garvigurjari.in

 

       Include the following details:

·       Order Number

·       Product Name

·       Clear photos of the product (showing issue/damage)

·       Brief description of the issue

Our team will review the request and get back to you after evaluation.

Refund Method

Once the return is approved and the product is received in original condition:

·       Refund will be issued in the form of Store Credit

·       Store Credit will be valid for 30 days from the date of issue

Return Shipping

If the return is approved, the product will be picked up by our assigned courier partner.

In locations where pickup service is unavailable, customers may be required to ship the product back.

In such cases, the logistics charges will be reimbursed upon submission of the courier receipt.

Important Notes

·       Products must be unused and returned in original packaging.

·       Garvi Gurjari reserves the right to decline returns that do not meet the above conditions.